1. Overview
Swan VPN is a virtual private network (VPN) application designed to protect your online privacy and secure your internet connection. Our core principle is to minimize data collection. We do not require you to create an account, and we collect as little information as possible to provide our services.
2. Information We Collect
2.1 Information We Do NOT Collect
We want to be transparent about what we do not collect:
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Personal Identification InformationWe do not collect your name, email address, phone number, or any other personally identifiable information.
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Browsing HistoryWe do not monitor, record, or store the websites you visit or the content you access while connected to our VPN.
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Traffic DataWe do not inspect, log, or store the content of your internet traffic.
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DNS QueriesWe do not log the domain names you query while using our VPN service.
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Connection TimestampsWe do not log the times when you connect to or disconnect from our VPN servers.
2.2 Information Collected Automatically
The following information may be collected automatically when you use the App:
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Device InformationBasic device type information (e.g., iPhone, iPad) for compatibility purposes. This is not stored on our servers.
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App Performance DataCrash reports and technical diagnostics stored locally on your device. This data is not transmitted to our servers unless you choose to share it.
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IP AddressWe temporarily collect your IP address when you use the App to determine your approximate geographic location. This is used solely to display user distribution on a map and to count the number of online users. Your IP address is not stored long-term, not linked to any personal identity, and is processed in an aggregated manner so that no individual user can be identified.
2.3 Network Communication
The App communicates with our servers for the following purposes:
| Purpose | Data Transmitted | Data Stored |
|---|
| Fetch server node list | No personal data; anonymous | No |
| Fetch ECH configuration | SNI hostname only (non-personal) | No |
| Connection heartbeat | No personal data; anonymous ping | No |
| User distribution map data | IP address (for geolocation only) | No (aggregated only) |
| Online user count | IP address (for counting only) | No (aggregated only) |
All communications with our servers are encrypted using AES-256 encryption to protect data in transit.
3. How We Use Information
We use the limited information described above solely for the following purposes:
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To provide VPN servicesDelivering server configurations and maintaining connection quality.
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To improve app performanceUsing local crash reports and diagnostics to fix bugs and improve stability.
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To display aggregate statisticsShowing global user distribution on a map and online user count (aggregated from IP addresses, no individual identification).
We do not use any information for advertising, marketing, or profiling purposes.
4. VPN Service and Your Data
4.1 How Our VPN Works
When you connect to Swan VPN, your internet traffic is routed through our VPN servers using the VLESS protocol with TLS encryption and Encrypted Client Hello (ECH). This ensures that your online activities are encrypted and protected from third-party observation.
4.2 No-Log Policy
We operate under a strict no-log policy:
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No browsing logsWe do not log your browsing activity, connection times, data content, or DNS queries.
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No IP loggingWe do not permanently store your IP address. Your IP is temporarily used in real-time to determine approximate geographic location for user distribution display and online user counting, and is not retained after processing.
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No server trackingWe do not track which VPN servers you connect to.
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No data monitoringWe do not monitor the amount of data you transfer.
4.3 Data Processed in Transit
While our VPN servers process your internet traffic to route it securely, this processing is done in real-time and is not stored or logged. Once your session ends, no record of your activity remains on our servers.
5. In-App Purchases
Swan VPN offers VIP subscription plans (Weekly, Monthly, Quarterly, and Yearly) through Apple's App Store using StoreKit.
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Payment ProcessingAll payments are processed by Apple through your Apple ID. We do not collect or have access to your full payment card details.
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Transaction InformationApple provides us with limited transaction data to verify and fulfill your subscription. This is subject to Apple's own privacy policy.
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Subscription ManagementYour subscription status is stored locally on your device using secure storage. We do not maintain a separate account system.
For more information about how Apple handles your payment information, please refer to Apple's Privacy Policy.
6. Data Storage and Security
6.1 Local Storage
The following data is stored locally on your device:
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Subscription StatusStored in your device's secure storage (UserDefaults), not transmitted to our servers.
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Theme PreferenceStored locally on your device.
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VPN ConfigurationStored in the iOS Network Extension framework and shared via an App Group container.
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App LogsTechnical diagnostic logs stored locally, not automatically sent to us.
6.2 Security Measures
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AES-256 EncryptionAll communications between the App and our servers are encrypted using AES-256.
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TLS + ECHVPN connections use TLS with Encrypted Client Hello for enhanced privacy.
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Secure StorageSensitive data on your device is stored using iOS's secure storage mechanisms.
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No Server-Side LoggingWe do not store personal data or activity logs on our servers.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Third-Party Services
7.1 Apple Services
Apple ServicesStoreKit for in-app purchases, MapKit for user distribution map, Network Extension for VPN connections. Subject to Apple's Privacy Policy.
7.2 Speed Test Services
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Speed TestConnects to publicly available speed test servers anonymously. No personal data is transmitted.
7.3 No Third-Party Analytics or Advertising
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No Analytics or AdsWe do not use any third-party analytics services (such as Google Analytics, Firebase, or Mixpanel) or advertising SDKs. We do not track your behavior for advertising purposes.
8. Children's Privacy
Swan VPN is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
9. International Users
Swan VPN is available globally. We strive to comply with applicable data protection laws, including:
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GDPRGeneral Data Protection Regulation for users in the European Economic Area.
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CCPACalifornia Consumer Privacy Act for users in California.
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PIPLPersonal Information Protection Law for users in China.
10. Your Rights
Depending on your jurisdiction, you may have the following rights:
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Right to AccessRequest information about what data we hold about you.
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Right to DeletionRequest that we delete any data we hold about you.
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Right to ObjectObject to the processing of your data.
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Right to Data PortabilityReceive your data in a structured, commonly used format.
Since we collect minimal data and do not maintain user accounts, most of these rights are inherently fulfilled.
11. Data Retention
We do not retain personal data on our servers. All data stored locally on your device remains there until you delete the App. Upon deletion of the App, all locally stored data (subscription status, preferences, and logs) is permanently removed from your device.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other appropriate means. Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.
14. Refund Policy
14.1 Subscription Refunds
All VIP subscription purchases are processed through Apple's App Store via StoreKit. As such, refund requests are subject to Apple's refund policies and procedures.
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Apple-Managed RefundsSince all payments are processed by Apple, refund requests must be submitted directly to Apple. We do not have the ability to process refunds on your behalf.
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How to Request a RefundYou can request a refund from Apple by visiting reportaproblem.apple.com, signing in with your Apple ID, selecting the relevant purchase, and following the on-screen instructions.
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Refund EligibilityApple evaluates each refund request on a case-by-case basis. Generally, refund requests made within 14 days of purchase are more likely to be approved, but Apple reserves the right to determine eligibility at its sole discretion.
14.2 Subscription Cancellation
You may cancel your VIP subscription at any time through your Apple ID settings:
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Before RenewalIf you cancel before the current subscription period ends, you will retain access to VIP features until the end of the paid period. No further charges will be applied.
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After RenewalIf you cancel after a renewal charge has been applied, you may request a refund from Apple for the most recent billing period, subject to Apple's refund policy.
14.3 No Partial Refunds
We do not offer partial refunds for unused portions of a subscription period. If you wish to discontinue your subscription, please cancel it before the next renewal date to avoid being charged for the subsequent period.
14.4 Contact Us for Refund Assistance
If you encounter any issues with the refund process or have questions about a charge, you may contact us at the email address listed below. While we cannot process refunds directly, we will do our best to assist you in resolving the issue with Apple.
All refund requests are ultimately handled by Apple. We recommend submitting your request through Apple's official channels for the fastest resolution.
15. App Privacy Nutrition Label
As required by Apple's App Store, below is a summary of the data practices for Swan VPN:
Data Used to Track You
None
Data Linked to You
None
Data Not Linked to You
Diagnostics only
| Data Type | Purpose |
|---|
| Diagnostics | App stability and performance improvement |
| Other Data (anonymous server requests) | Service delivery |
Data Not Collected: We do not collect: Contact Info, Identifiers, Sensitive Info, Financial Info, User Content, Search History, Browsing History, Health & Fitness, Purchases (beyond Apple IAP), Location, Contacts, Photos & Videos, or Audio.